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Help Center / Troubleshooting / Common Login Issues

Common Login Issues

Troubleshooting Login Problems

Forgot Password

Click "Forgot Password" on the login page and enter your email to receive a reset link.

Account Locked

After multiple failed login attempts, your account may be temporarily locked. Wait 30 minutes or contact support.

Email Not Recognized

Make sure you're using the email address you registered with. Try checking for typos.

Two-Factor Authentication Issues

If you're having trouble with 2FA, make sure your authenticator app is synced correctly or request a backup code.

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